Shipping and Handling

Handling
All orders will be mailed out within 7 days!

FREE Local Normal Mail for orders above SGD35.
(There will be a 'Tracked Shipping Upgrade' option available for if you wish to upgrade shipping from the Free Local Normal Mail for SGD2.)
FREE Local Courier for orders above SGD55.
FREE International Registered Mail for orders above SGD120.

Combined Shipping Option
I have received many questions from customers hoping to add more items but are worried about the additional shipping charges. So instead of having to pay for the 2nd shipping and waiting for a refund, I have added in an option for you to add on items without any hassle.

1) If you have made an order recently and your order has NOT been shipped out, you may add on items by checking out and selecting the combined shipping option.
2) Leave a comment in the note during checkout to state your previous order number(s) so that I know which orders are combined!
*IMPORTANT*
1) If your order has been shipped out, this option will not be available for you.
2) If this option has been selected and you do not have any orders to combine with, your order will be cancelled.

 

Shipping Timings
For local orders, packages usually take 3-5 working days to arrive.

For international orders, packages usually take 2 to 4 weeks to arrive. Do note that this is just an estimation and may be subjected to delays due to delays at customs. Do note that some places do take up to 3 to 4 months for the package to be delivered.

For festive seasons, shipping timings are more likely to get delayed due to the high load of orders and packages everywhere.

Kindly note that I will not be responsible for any shipping mishaps that are out of my control. 

Shipping Pricing
Do understand that the prices for shipping are simply out of my control as they are based on the pricing set by the post office and also the weight of the items.

Shipping Methods
All orders will be mailed via Singapore Post or QDelivery.

Local:
For Local orders, you may choose to for your package to be mailed through Normal mail (No Tracking) or Tracked mail (With Tracking).

*Important!
Do note that I will not be responsible for any lost or stolen mail for any packages that are mailed through Normal Mail (No tracking) as I have no control over mails that have already left my hands. As it is part of the buyer's responsibility to read before purchasing, by purchasing the item, it will automatically be taken that you have read and agreed that the responsibility of stolen or lost packages will be on you.

International:
International orders will only be mailed through Registered Mail with Tracking Number. As Registered Mails are insured, the post office will be able to do a refund for lost packages of up to 50USD. Also, if the package does take a long time to arrive due to delays, you will be able to track it to know exactly where the package is at. This will definitely help with international orders as there are definitely more cases of lost or delayed mails! Hope you understand!

Do note that Tracking Updates depends on your country's postal administration.

Customs, Import Taxes & VAT
International shipping may include extra import duties, VAT, taxes and charges. Buyers are responsible for any customs and import taxes that may apply depending on your local regulations. Any charges incurred must be remitted to the customs office for the package to be claimed. I'm not responsible for delays due to failure to pay on time to the customs or packages delay due to customs.

Problems Regarding Orders
For all packages that have been sent back to me due to the following:
1) Incorrect mailing address
2) Failure to collect the package
3) Unpaid custom taxes

Customers will be responsible to pay for an additional shipping fee for the package to be sent back to you. If a refund is required for this case, do note that the initial shipping fees will not be refunded.